Fast under pressure
Large targets and short decision paths reduce hesitation in stressful environments.
05 / Physical + digital experience · 2025
Relief
Hub
A connected kiosk and tablet experience designed to help people find appropriate first-aid supplies without leaving an entertainment venue.
Final system prototype A full-scale proof of concept combining guided touchscreen shopping, payments, emergency access, and physical dispensing.
30research participants informed the opportunity
10+users tested the connected experience
1physical + digital service system
The opportunity
First aid should not require leaving the venue—or guessing what to buy.
At concerts, festivals, and other crowded events, minor injuries can become frustrating fast. Research with approximately 30 participants revealed a clear market need for faster, more accessible first-aid support at entertainment venues. ReliefHub responds with an experience that helps people identify and purchase common supplies while directing true emergencies to immediate help.
Guide, don't diagnose
The questionnaire recommends general supplies while keeping medical boundaries clear.
Safety before checkout
Product warnings and an emergency button stay visible before a purchase is completed.
The complete system
Designed as one service—not two separate products.
The physical kiosk establishes visibility, reach, payment, and dispensing. The tablet interface handles the decision-making journey. Every touchpoint was designed to support the same goal: get the right item into a user's hands with minimal uncertainty.
Experience architecture
A guided path from need to safe checkout.
The flow branches early: users who know what they need can search directly, while uncertain users answer prompted questions. Both routes converge on product details, cart review, required safety warnings, payment, and item-specific instructions.
Core experience
Two ways in.
One clear path out.
Users can search for a known item or answer a short symptom questionnaire. Both routes converge on recommendations, safety information, and checkout.
Key interaction decision
Help users understand the recommendation—not just accept it.
Before payment, ReliefHub surfaces dosage and allergy warnings that must be acknowledged. This adds a deliberate pause at the moment where speed should give way to safety.
Physical prototyping
The interface had to become an object.
Small laser-cut form studies helped the team resolve screen angle, reach, payment placement, and dispensing access before committing to the full-scale build.
The outcome
From a screen flow to a full-scale, testable service experience.
Testing with 10+ users helped validate the connected journey, while insights from roughly 30 participants indicated meaningful demand for on-site access to first-aid products. The final prototype integrated a touchscreen, contactless and cash payment touchpoints, an emergency button, safety guidance, and a dispensing bay—making the complete service tangible and testable.
Explore the interaction
Open the ReliefHub Figma prototype↗Next project
San Diego Design Week